Update about the BAD SERVICE FROM SERVIS

Hello everyone,

Just thought I would give you an update regarding the broken down washing machine.

Waited in all day Friday for the Engineer - didn't turn up.
Waited in Monday for the Engineer - phoned Servis only to be told
"we are incoming calls only, so don't know why he didn't turn up. We can book you another engineer for tomorrow"
Waited in all Tuesday for the Engineer - didn't turn up.

E-mailed Servis HO on Monday - e-mail read at 12.39 by Davina Spruce, but unfortunately nobody has had the courtesy to acknowledge my e-mail, let alone reply to it.

This evening I have googled "complaints about Servis" and which I had never set eyes on a Servis washing machine.

I will sleep on this tonight before I decide what my next course of action will be. As it was purchased from Argos in February, I might contact them and see what they say.
I am a member of the Federation of Small Businesses - might get some legal advice from them tomorrow as it is the holiday let business that the machine belongs to.
Other alternative is Watchdog, or even Trading Standards.

All I can say to you all now is, if you are thinking about purchasing a Servis product DONT! Look elsewhere!!!

Sorry if this is really boring - but I have to get it off my chest, so telling the world via my blog is keeping me calm!

Until the next blog,

Kathryn
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