Totally fed up!!! Servis Customer Care is ****

Hello everyone,

Well, I hope the weather is better where you are - it's raining here and very miserable.

That's not the reason I am fed up though (although it does not help).

Last week, Tuesday 14th October to be precise, the washing machine in the holiday let next door packed up. It was only bought on Feb 14th this year and not had much use, so should not have died on me at such a young age! So, phoned the Servis Customer Careline (an 0870 number - arrggghh - I am on Option 3 with BT and don't pay for landline calls, but I DO have to pay for b***dy 0870, 0845 etc). Engineer was booked for Friday 17th October. By 5.10p.m. on Friday, no sign of an engineer, so hubby called the Customer Careline again, only to be told that we were booked in for that day and he could be as late as 8.30p.m.

Well, guess what - no sign of an engineer - no phone call to apologise - nothing!

I phoned the 0870 number yet again today. Had to wait 18 minutes before I was connected to a "person". They could only apologise, but could not give a reason and could only book me in again for tomorrow now. I asked for the Manager, but was informed that he could only book me in for another appointment and do no more. I then asked for their Head Office LANDLINE, to be able to complain and ask why no one turned up.

After re-arranging the engineer for tomorrow, I then set about ringing Servis H.O. Rang the landline number, pressed 2 for Customer Care and guess what - a recorded message "please re-dial 08705 168299" - that's the b***dy number that gave me the landline number for Head Office, the ones that COULD NOT HELP!!!

I have now sent the H.O. an e-mail marked f.a.o. Managing Director (as if he will see the e-mail!)
They have marked the e-mail as "read", so I await their reply!

Question is, will the engineer turn up tomorrow?

So Servis Customer Care - your "servis" is totally inadequate - useless - pathetic - unsatisfactory - (you probably already realise I am very very angry at this firm!!!).

Fingers crossed, I will get a reply from Servis HO explaining why the engineer did not turn up on Friday and that he turns up tomorrow.

I will keep you all updated

Kathryn